Frequently Asked Questions
What is Encompax?
Encompax provides connected operational services for transportation, planning, and related business work. Your workspace brings together approved applications, work requests, and results, with review for actions that need authorization.
What is SIL?
SIL stands for Shipment Intelligence Layer. It is Encompax's transportation application for planning loads, reviewing carrier options, and tracking shipment exceptions and decisions.
Do I need a separate account for every module?
No. Use your Encompax account to open the applications approved for your organization. Creating an account does not automatically grant access to every application.
Can I get started without a consultation?
Yes. Create an account, complete your company details, and request the services you need. Service activation follows your organization's access approvals. Contact Encompax for custom services or integration requirements.
How do I upload my company's data?
In SIL, open Data Sources and choose CSV / Excel Upload. Create an intake profile and source, choose the target source, then upload your file. Review Mapping Preview before selecting Import Mapped Loads. For Google Sheets, export a CSV or Excel file first.
Does Google or Microsoft sign-in connect my work files?
No. Sign-in verifies your identity. Access to Drive, Sheets, Microsoft 365, Slack, or Teams requires a separate supported integration and permission from the account or organization that owns the data.
Can I connect a database or API?
You can record that requirement during setup. A source preference does not create a connection or enable automatic sync. Confirm that an integration is supported and configured before relying on it; manual file uploads can be used to start.
Will agents automatically clean or merge my data?
Do not assume an upload has been cleaned or reconciled. Review import results and any proposed changes. Agent assistance depends on the application and permissions enabled for your organization.
What do the rollout options include?
They describe the scope of work, from one operating team to coordinated services across multiple workspaces. Confirm the services, responsibilities, and commercial terms before activation.